Store Regulations

I. General provisions

II. Order processing conditions

III. Pricing policy

IV. Forms of payment

V. Processing of orders

VI. Complaints and returns

VII. Customer refunds. Overpayments.

VIII. Security and protection of personal data

IX. Final provisions. 


The owner of the www.hayne.pl online store and the operator of the website is Hayne Polska Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, ul. Dąbrowskiego 286/288, 60-406 Poznań, National Court Register Number KRS 0000282897, Tax Identification Number (NIP) 7811803630, Polish Business Registry Number (REGON) 300603048 

I. General provisions

1. The purpose of the www.hayne.pl online store is the wholesale of optical products and optician’s store equipment, in particular tools and machines. Information about goods and services is provided by the Store at www.hayne.pl.

2. The Customer of the Store may be an entrepreneur who, in connection with their business or professional activity, wishes to purchase the goods offered by Hayne Polska Sp. z o.o. as well as a legal person or an organizational unit without legal personality.

3. Exceptionally, Hayne Polska Sp. z o.o. allows the possibility to conclude a contract with a natural person with full or limited legal capacity (Consumer), making a legal transaction not directly related to their business or professional activity. Before placing an order, the consumer shall have the right to negotiate any contractual provisions with the Seller, including those amending the provisions of the following terms and conditions. Such negotiations should be conducted in writing and addressed to the Seller’s address. If the Buyer opts out of the possibility to conclude a contract by individual negotiation, the following Terms and Conditions shall apply.

4. The contracts are concluded between the Customer and Hayne Polska Sp. z o.o.

5. Confirmation, access, recording, preservation of all material provisions of the contract for future access to this information shall take the form of:

A. A confirmation of the order by sending to the indicated e-mail address: the order, the pro forma invoice, information on the right of withdrawal, these terms and conditions in electronic version, the model withdrawal form in electronic version, links to download the terms and conditions and the model withdrawal form independently;

B. Enclosing with the completed order, sent to the indicated place of delivery of the goods, the printed proof of purchase, information on the right of withdrawal, these terms and conditions, and the model withdrawal form.

6. The data posted by the seller on the website of the www.hayne.pl online store do not constitute an offer within the meaning of Article 66 of the Civil Code. These data serve only as commercial information.

7. Whenever the following words and expressions appear in these Terms and Conditions (hereinafter referred to as the Terms and Conditions), they shall be construed as follows:

A. Goods – goods presented on www.hayne.pl website;

B. Seller – operator of the www.hayne.pl website, owner of the online store – www.hayne.pl – Hayne Polska Sp. z o.o.;

C. Customer – each User who is an entrepreneur, purchasing goods in connection with their business or professional activity, and in special cases also a Consumer and a legal person or organisational unit without legal personality, performing a legal action not directly related to their business or professional activity;

D. Entrepreneur – a natural person, a legal person and an organisational unit referred to in Article 331 § 1 of the Civil Code, conducting a business or professional activity in their own name.

E. Consumer – a natural person who purchases goods for a purpose which is not related to their business or profession;

F. User – any person visiting the website of the www.hayne.pl online store;

G. Registration – the process of creating an account by the User on the www.hayne.pl website, involving the provision of Entrepreneur or personal data described in the Privacy Policy;

H. Recipient – the Customer or any other entity designated by the Customer, meeting the conditions specified for Customers in the Terms and Conditions, for whose benefit the Order is to be delivered;

I. Order – a list of names and quantities of Goods to be supplied by the Seller to the Customer, constituting an offer made by the Customer to the Seller. The order is in electronic form (e-mail sent by the Customer to the Store or filling in by the Customer of the electronic form on the www.hayne.pl website). The order must contain the information specified in the Terms and Conditions;

J. Order Confirmation – a message in electronic form (e-mail) or in writing sent by the Seller to the Customer in which the Seller summarises the order with regard to the Customer’s data, the Recipient’s data, the Delivery Method, information on the payment method, the order value and the ordered Goods. Order confirmation which is the Seller’s acceptance of the Customer’s offer;

K. Placing an order – a declaration of will to conclude a sales contract in the form of an order submitted by the Customer and addressed to the Seller;

L. Offer – an order placed by the Customer with the Seller indicating the quantity, type and price of the Goods;

M. Sales Contract – a contract concluded between the Customer and the Seller on the terms and conditions set out in the Terms and Conditions. The material provisions of the contract to be concluded shall be recorded, secured and made available by providing the Customer with the Order Confirmation in electronic or written form and the receipt or VAT invoice together with the Goods delivered;

N. My Account – a set of information about the User, such as business or personal data and preferences of the User, which is used to process orders placed in the Online Store;

O. Online Store – an online store operating at: http://www.hayne.pl, selling goods via the Internet;

P. Privacy Policy – a document constituting an appendix to the Terms and Conditions, containing information on what data on Customers is collected when using the online store and how it may be used by the Seller. Acceptance of the Terms and Conditions implies acceptance of the Privacy Policy;

Q. Delivery of Goods – a service provided by the Seller or other entities authorised by the Seller to the Customer consisting in the delivery of Goods purchased from the Seller to the Recipient.


II. Order processing conditions

1. Orders from customers are accepted via the www.hayne.pl website 7 days a week and 24 hours a day.

2. As a condition of making a purchase in the www.hayne.pl online store, it is necessary to provide the information essential to process the order.

3. The Order is placed, in accordance with the guidelines posted on the website, by completing the relevant Order form after prior registration on www.hayne.pl.

4. By placing an order in the above manner, the Customer is making an offer to enter into a contract of sale, subject to the terms and conditions set out in the declaration and description of the Goods.

5. In order to place an order, it is necessary for the Customer to indicate:

A. Customer identification data (name of the Entrepreneur);

B. Identification details of the recipient (name of the Entrepreneur or name of the person authorised to receive the Goods);

C. the Goods ordered;

D. the data necessary for the delivery of the Goods, in particular: the address to which the Goods are to be delivered,

E. exact details for VAT invoice (payer’s address, Tax Identification Number (NIP) or Polish Citizen Identification Number (PESEL)),

F. contact telephone number;

G. method of payment;

H. mode of delivery;

I. e-mail address.

6. Once an order has been placed, the Customer will receive a confirmation of its acceptance and details of the order to the email address provided during registration, available in the “My Account” section.

7. The moment of conclusion of the sales contract is the moment of confirmation of acceptance of the offer by the Seller, sent to the e-mail address provided by the Customer.

8. Ownership of the Goods shall vest in the Seller until the Customer has paid the full price.

9. In the event that the Customer fails to pay the price in full or in part, the Seller shall request the return of the Goods and the Customer shall be obliged to deliver them immediately, no later than within 3 days of receipt of the request for return. Upon return of unpaid Goods, the Seller shall be entitled to assess the loss in value of the Goods. In the event of a loss in the value of the unpaid Goods, the Customer shall be obliged to reimburse the value of this loss as well as the cost of its valuation.

10. The Seller will confirm receipt of the order immediately, no later than within 24 hours.

11. Notwithstanding the other provisions of these regulations, an order may be refused in particular in the following cases:

A. Goods are out of stock at the Seller’s warehouse;

B. the data necessary for the execution of the order referred to in subsection 6 of this section is incorrect, incomplete or gives rise to reasonable doubt as to its accuracy;

C. The Recipient or the Customer, in connection with a previously executed Order, has failed to receive the ordered Goods despite the Seller’s attempt to deliver them;

D. The Recipient or the Customer, in connection with a previously executed Order, has not paid the full price for the ordered Goods;

E. As a result of fortuitous events for which the Seller is not responsible, in particular such as force majeure.

12. The Seller shall not be liable for non-delivery of the goods or delay in the fulfilment of the Order resulting from force majeure, absence of the Recipient at the address indicated by the Customer and incorrect or inaccurate delivery address indicated by the Customer, as well as the impossibility of contacting the Customer at the e-mail address or telephone number provided in the order.

13. The risk of accidental loss of or damage to the goods shall pass to the Customer when the Goods are handed over to them. The moment the Goods are issued is deemed to be the moment the Goods are handed over to the carrier (courier company).

14. Information about the costs of processing the Order, including in particular the costs of Goods Delivery and all other possible costs, in particular such as: individually agreed between the Customer and the Seller the cost of Goods Collection, the method of which is not provided for in these Regulations, the cost of special packaging, the cost of a special form of payment, will be provided to the Customer after selecting the form of payment and determining the time of processing the Order within the summary of the individual Order.

15. In the event that the goods covered by the order are unavailable in the warehouse, at the Store’s suppliers or for other reasons and it is not possible to fulfil the Customer’s order, the Store shall notify the Customer of this fact no later than within 30 (thirty) days from the date of conclusion of the contract and return the money paid. The notification will be sent to the e-mail address indicated by the Customer on the order form.

16. In exceptional circumstances it may be necessary to deliver the Goods separately, even if they were ordered together. The Customer will be informed as soon as the order has been accepted for processing by the store.

17. In the event that some of the goods covered by the order are unavailable in the warehouse, at the Store;s suppliers or for other reasons preventing the fulfilment of the order within the time stipulated in the order (e.g. delayed deliveries by the Store’s suppliers), the Customer shall be informed of the status of the order and shall decide how to fulfil it. A customer shall have the following options:

A. partial delivery – if the Customer chooses this option, the order relating to available goods only is delivered, the store is released from the obligation to deliver the order for goods that are not available,

B. cancellation of the entire order – the Customer’s choice of this option releases the Store from its obligation to deliver the order.

18. If the Customer has overpaid for the goods – the Store will refund the amount due in accordance with the procedure described in Section VII Customer refunds. Overpayments.

19. A limited number of goods are intended for promotional sales and regular sales. Orders are processed in the order in which confirmed orders are received, until the stocks covered by this form of sale in the Store’s warehouse or its suppliers are exhausted. In the case of sales to Entrepreneurs, products on sale are non-returnable (there is no contractual right of withdrawal regulated in Section VI item 5 of these Terms and Conditions.”

20. The Customer may make changes to the order or cancel it until the order is forwarded for dispatch. It is possible to make changes by contacting the Store Owner via the contact form on the www.hayne.pl website or by calling Customer Service.

21. The Seller reserves the right to verify the accuracy and truthfulness of the data referred to in subsection 5 of this section, also prior to the commencement of processing of the Order and using technical means used for this purpose, such as telephone, fax, e-mail, to provide evidence of the fact that the Order has been placed and its terms and conditions, as well as the legal subjectivity of the Customer. 


III. Pricing policy

1. All prices presented on the website of the www.hayne.pl store constitute net prices – they do not include VAT. VAT is added to the value of the Order at the Order Summary at the rate specified in the applicable legislation. The Customer must pay the gross amount (net amount plus VAT) within the payment of the price.

2. The binding price is the price stated in the Offer accepted by the Seller.

3. The prices of the Goods do not include the costs of Delivery.

4. Information on the total value of the order, in the case of orders placed via the www.hayne.pl website, is presented to the Customer after the Customer has selected the form of payment.

5. The costs associated with the delivery of the Goods ordered by the Customer are specified on the www.hayne.pl website under the tab “Delivery terms and conditions” and depend on the supplier and delivery method chosen by the Customer, as well as the type of goods ordered.

6. The Store reserves the right to carry out promotions and sales and to amend them in accordance with the regulations in force in this respect. The above entitlement shall not affect the prices of goods in orders placed prior to the effective date of the change, the terms and conditions of promotions or sales.

7. Promotions in the Store are not cumulative unless otherwise stated in the promotion rules. 

 

IV. Forms of payment

1. Payment for the ordered Goods can be made by the Customer in one of the following ways, made available by the Store Owner on the www.hayne.pl website:

A. by electronic transfer, bank transfer, ordinary bank transfer or credit card – the processing of the order will be commenced after the total amount of the required payment for the order placed has been credited to the Seller’s bank account;

B. by means of online payment services made available on the www.hayne.pl by the Seller.

C. cash on delivery, i.e. cash upon the delivery of the Goods at the time of delivery to the Customer;

2. The Seller may make other forms of payment available to Customers placing orders electronically, based on individual arrangements with the Customer.

3. Orders with delivery outside Poland can only be paid for by money transfer (electronic, bank transfer). The processing of the order will be commenced after the total amount of the required payment for the order placed has been credited to the Seller’s bank account;

4. For selected Goods or product categories, the Seller reserves the right to exclude certain methods of payment for the order. The Customer will be informed of the exclusion of the respective payment method for the order when placing the order.

5. It is also possible to pay for the order with a previously received HAYNE Gift Card. The value shown on the card is the gross value. The gross value of the order will be reduced by the amount indicated on the card using the discount. The discount is added proportionally to each order item. The final value on the invoice must not be less than PLN 1. The Hayne gift card must be used once, the difference in the order amount and the value of the card will not be refunded to the Customer in any way.


V. Processing of orders

1. Orders can be carried out in Poland, the European Union and other selected countries.

2. The expected time for preparing the order for dispatch is indicated next to each item. This is the time that elapses from the acceptance of the order for processing until the package is handed over from the Store to the delivery carrier; only working days are taken into account. An order for goods with different lead times is dispatched when the entire order is completed. The dispatch date of the parcel is determined by the goods with the longest lead time.

3. On the territory of Poland, the order may be delivered, in a manner indicated by the Seller on the website under “Terms and Conditions of Delivery,” in particular through a courier company, the Polish Post Office or another entity authorised by the Seller. The Seller allows for the possibility of delivering the ordered goods through its representatives (customer care representatives).

4. To countries within the European Union and to countries outside the European Union the order can only be delivered by a courier company.

5. Due to the nature of the goods, the Store reserves the right to exclude certain forms of delivery.

6. The Customer is obliged to check in the presence of the courier, postal worker or the Seller’s representative whether the packaging or the Goods have not been damaged during transport and whether the content of the parcel complies with the content of the order. Inspection of the condition of the parcel and determination of the nature of the breach or damage to the packaging carried out in the presence of the courier, postal worker or Seller’s representative, including drawing up a damage report, will make it easier for the Store to consider the complaint.


VI. Complaints and returns

1. Goods may be covered by a manufacturer’s or distributor’s guarantee. The detailed terms of the guarantee and its duration are stated on the guarantee card enclosed with the goods, if such a document has been issued by the guarantor. Information on the manufacturer’s or guarantor’s guarantee is provided to the Customer with the delivered Goods.

2. If the goods received are faulty, the Customer may exercise, at their choice, their guarantee rights directly with the guarantor: the manufacturer, the distributor in the indicated services and their rights from the Seller under the warranty for defects. The guarantee rights and the rights the Customer has against the seller under the warranty for defects are independent of each other.

3. The Customer is obliged to check that the parcel is complete and, in particular, that there are no defects in the Goods when they are delivered to the Customer.

4. Complaint by the Customer who is an Entrepreneur due to defects in the Goods (warranty rights for defects):

A. The Seller is liable under warranty for physical defects that existed at the time the danger passed to the customer or arose from a cause inherent in the thing sold at that time. The risk of accidental loss of or damage to the goods shall pass to the Customer upon the issuance of the goods. The moment at which the Goods are handed over to the carrier (courier company) by the Seller shall be deemed to be the moment of issuance.

B. The Customer shall lose their warranty rights if they failed to inspect the item at the time of delivery and did not notify the Seller of the defect immediately – no later than within 3 days from the date of inspection of the item. If the defect becomes apparent only later, the Customer shall lose their warranty rights if they fail to notify the Seller of the defect immediately – no later than within 3 days from the date on which the defect became apparent.

C. If the sold thing has a defect, the Customer may make a declaration to reduce the price or to withdraw from the contract, or to demand the replacement of the defective item with a defect-free item or the repair of the item. The Customer may withdraw from the contract if the defect is significant. Irrespective of the declaration made by the Customer, the Seller may in the first instance exercise their right to replace the defective item with a defect-free item or remove the defect.

D. The Seller may refuse to replace the defective item with an item free from defects or to repair the item if:

a) the cost of satisfying the Customer’s request will exceed the price of the item sold;

b) it would be impossible to bring the defective item into conformity with the contract;

c) it would incur unreasonable costs compared with the other possible means of ensuring conformity with the contract.

E. The Seller shall be liable under the warranty if a physical or legal defect is discovered before the expiry of two years from the date of delivery of the goods. A claim for rectification of a defect or replacement of an item shall be time-barred one year from the date on which the defect is discovered.

F. It is necessary to enclose the proof of purchase (photocopy of the VAT invoice) with the returned goods, together with a description of the complaint. A model letter concerning a complaint related to goods can be found at www.hayne.pl, under “Documents to download”

G. The Seller shall immediately, but not later than within 14 days from the date of receipt of the parcel with the goods complained of, respond to the complaint and inform the Customer about further proceedings. If the complaint is accepted, the damaged goods will first be repaired or replaced with another, full-quality product. If this is not possible (for example because the goods are out of stock), the Seller will reduce the price of the goods relatively or refund the equivalent of the price of the goods to the Customer (by transfer to the account indicated by the Customer) and issue a correction to the VAT invoice.

H. Goods damaged mechanically or as a result of improper use, in particular use not in accordance with the instructions, are not subject to complaint;

I. In the case of a claim for spectacle frames, the Seller shall not be responsible for the lenses fitted into the frames subject to complaint. The customer is obliged to send the frames without the lenses fitted.

J. The goods under complaint should be sent back to the following address: Hayne Polska Sp. z o.o., ul. Krucza 24, 62-080 Tarnowo Podgórne. The Customer shall bear the costs of sending back the goods under complaint to the Seller.

5. Withdrawal by the Customer who is an Entrepreneur:

A. A Customer who is an Entrepreneur who has purchased the Goods from the www.hayne.pl online store may withdraw from it without stating any reason by submitting an appropriate declaration in writing within 14 days. The 14-day period within which the Customer who is an Entrepreneur may withdraw from the contract shall run from the date of delivery of the Goods. The time of submission of the declaration shall be the time of posting (postmark date) or personal delivery to the Seller at the Seller’s premises.

B. The declaration referred to in the previous subsection should include the following:

a) the date, the Seller’s designation and its registered office,

b) the number and subject matter of the contract,

c) the date of the order,

d) a declaration to the following effect: “I hereby withdraw from the contract under clause VI.5.A of the Terms and Conditions of the www.hayne.pl online store”,

e) signature of the Entrepreneur or the person authorised to represent them and the company stamp.

C. A model letter for returned goods can be found at www.hayne.pl, under “Documents to download”

D. The Customer withdrawing from the contract should, together with a statement, send the ordered Goods at their own expense in an intact package to the Seller’s address immediately, but no later than within 14 days, from the date of withdrawal from the contract concluded at a distance. The address to which the Customer should send the Goods under complaint: Hayne Polska Sp. z o.o., ul. Krucza 24, 62-080 Tarnowo Podgórne.

E. Proof of purchase (photocopy of the VAT invoice) must be enclosed with the returned Goods.

F. The Seller does not accept cash on delivery.

G. The following Goods are not returnable:

a) Goods bearing traces of use;

b) non-storage contact lenses;

c) cloths and cases with printing customised for the Customer;

d) other Goods customised by the Seller to the Customer’s order;

H. In the case of the return of spectacle frames, the Seller shall not be responsible for the lenses fitted into the returned frames. The customer is obliged to send the frames without the lenses fitted.

I. What the parties have rendered shall be returned unchanged, unless the change was necessary within the limits of ordinary management. In particular, the Goods returned must not be incomplete; in the case of an order for a set, the entire set is deemed to be the Goods. Goods that have been factory-protected against opening cannot be returned once the film has been removed, the bottle opened or any other protection removed, and in the case of a set, this applies to all of its components.

J. In the event of successful withdrawal from the contract, the money will be refunded within 30 days by bank transfer to the account specified by the Customer.

K. Any disputes arising in connection with the performance of sales contracts between the Seller and Customers who are Entrepreneurs shall be settled amicably in the first instance.

6. Complaints from customers who are Consumers

A.In relations between the Seller and the Customer who is a Consumer, the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws from 2014 item 827) and the provisions of the Act of 23 April 1964 Civil Code shall apply.

B. The Seller shall be liable under the warranty if a physical defect is discovered before the expiry of two years from the date of sale.

C. A claim for rectification of a defect or replacement with a defect-free item shall be time-barred after one year from the date on which the defect was detected.

D. Complaint form available on the www.hayne.pl website, under “Documents to download.”

E. Goods not in conformity with the contract should be sent back by the Customer to: Hayne Polska Sp. z o.o., ul. Krucza 24, 62-080 Tarnowo Podgórne.

7. Withdrawal by the Customer who is a Consumer:

A. A Customer who is a Consumer who has purchased the Goods from the www.hayne.pl online store may withdraw from it without stating any reason by submitting an appropriate declaration in writing within 14 days. The 14-day period within which the Customer who is a Consumer may withdraw from the contract shall run from the date of issuance of the Goods. The time of submission of the declaration shall be the time of posting (postmark date) or personal delivery to the Seller at the Seller’s premises.

B. The declaration referred to in the previous subsection should include the following:

a) the date, the Seller’s designation and its registered office,

b) the number and subject matter of the contract,

c) the date of the order,

d) a declaration to the following effect: “ I hereby withdraw from the contract pursuant to Article 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws from 2014 item 827)”,

e) signature of the Customer being a Consumer.

C. A model letter for returned goods can be found at www.hayne.pl, under “Documents to download”

D. The Customer withdrawing from the contract should send the ordered Goods at their own expense in an intact package to the Seller’s address immediately, but no later than within 14 days, from the date of withdrawal from the contract concluded at a distance. The address to which the Customer should send the Goods under complaint: Hayne Polska Sp. z o.o., ul. Krucza 24, 62-080 Tarnowo Podgórne.

E. Proof of purchase (receipt or VAT invoice) must be enclosed with the returned Goods.

F. The Seller does not accept cash on delivery.

G.The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer return to the Consumer all payments made by the Consumer, including the costs of delivery of the item, and if the Consumer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not reimburse additional costs to the Consumer in accordance with Article 33 of the Consumer Law.

H. The Seller shall refund the payment using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to another means of payment that does not incur any costs for the Consumer.

I. The Seller may withhold reimbursement of the payment received from the Consumer until they have received the item back or the Consumer has provided proof of its return, whichever event occurs first.

J. What the parties have rendered shall be returned unchanged, unless the change was necessary within the limits of ordinary management. In particular, the Goods returned must not be incomplete; in the case of an order for a set, the entire set is deemed to be the Goods. Goods that have been factory-protected against opening cannot be returned once the film has been removed, the bottle opened or any other protection removed, and in the case of a set, this applies to all of its components.

K. In the event of successful withdrawal from the contract, the money will be refunded within 30 days by bank transfer to the account specified by the Customer.

L. Any disputes arising in connection with the performance of sales contracts between the Seller and Customers who are Consumers shall be settled amicably in the first instance.


VII. Customer refunds. Overpayments.

1. In the event of circumstances obliging the Store to refund the amounts paid by the Customer to the Store’s account, such refund shall be made within a maximum of 30 working days.

2. If the Customer has made payment by credit card or electronic transfer, the refund shall be made to the credit card or bank account from which the payment was made. In the case of payment by traditional bank transfer, payment on delivery or when, for reasons beyond the control of the Store, it is not possible to identify the bank account from which the payment was made, the refund shall be made to the Customer’s account with the Store.

3. The overpayment from the Customer’s account will only be transferred to the Customer’s bank account upon the Customer’s instruction. The instruction is communicated to the Store via the contact form on the www.hayne.pl website, after logging into the Customer’s account. The store reserves the right to verify the correctness of the return order.

A. In the event of overpayments on the Customer’s account, the following refund rules shall apply:

a) Any overpayment in excess of PLN 5.00 (in words: five) may be used for purchases in the Store or refunded according to the rules described in items 1 and 2,

b) An overpayment of less than PLN 5.00 (five) can be used for purchases in the Store,

4.The Store will not be held liable for failure to make a refund or delay in making a refund if the Customer, despite a request sent to their e-mail address, fails to indicate the bank account number to which the payment is to be made, or if they fail to provide the Store with all the data necessary to make the payment. The Store shall not be liable for any failure or delay in the refund if this is due to the customer providing incorrect personal data (name, address) or an incorrect account number.


VIII. Security and protection of Customer data

Information on the security and protection of personal data can be found in the Privacy policy, which forms an integral part of these regulations. 


IX. Final provisions

1. The sales contract is concluded between the Customer and Hayne Polska Sp. z o.o.

2. The Goods and information about the Goods presented on the websites of the Store do not constitute an offer within the meaning of the Civil Code. Information about goods on the Store’s pages does not imply that the goods are available in the Store’s warehouse or from its suppliers.

3. The Store is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Customer and for the deletion and blocking of e-mails by software installed on the computer used by the Customer.

4. All transactions concluded between the Seller and the Customer shall be governed by the content of the Terms and Conditions posted on the www.hayne.pl website at the time the Customer submits an Offer or concludes a contract, whichever is more favourable to the Customer.

5. Differences between the visualisation of the Goods presented in the www.hayne.pl online store resulting from individual settings of the Customer’s computer, in particular such as colour or proportions, cannot be the basis for complaint and return of the ordered Goods in the www.hayne.pl online store.

6. Any possible disputes between the Customer and the Seller shall be settled by the court having jurisdiction over the Seller’s registered office.

7. In matters not covered by these Terms and Conditions, the provisions of Polish law, in particular the Civil Code, shall apply.

 

 

 


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